How to Check Order Status - and what the status means
If you registered as a customer on here and have an account, then your orders and order history are logged on here and you can log in to see your current and historic orders and view the status of them.
Just click on the "My Account" text at the top of this page, and Sign In from there.
The status of your order reflects where it is within our fulfilment and dispatch process as follows:
|What this means
|What happens next - the next Status... usually!
|You have placed an order on here but we've done nothing with it yet
|We've printed your order and it's being processed and fulfilled
|Post Office / Courier
|The order has been packed and sent to Royal Mail (or is pending collection by them)
|Post Office 2...9
|Similar to Post Office - Internally used for different batches of Mail items
|The order has been packed and is pending collection by FedEx
|Your order has been shipped, and we've sent a Dispatch Confirmation email to you
|You receive the item / follow tracking
|Your order has been packed and is either pending collection or pending confirmation by Royal Mail
|Returned to SoC
|Your shipment has been returned to us for some reason (not collected / address error, etc.)
|N/A (may change to a Refunded status if relevant)
|Your order has been refunded either partially or fully
|Your order has been partially refunded
|Your order has been cancelled (either at your request or because we've modified the order, which cancels one order and creates another with the same order number)
|Your order is on hold within our process, either because you have asked for a shipping delay or we have another reason to place it on hold before dispatch
|Printed / Post Office / Courier
|This order was combined with another current order and shipped with the other order (all other notifications will be relevant to the other order)
If you opted not to create an account when you placed your order then you do not have this detailed visibility, though you will receive the emails that we send out as part of the fulfilment process as follows:
|Order received by us
|Order Confirmation email
|Order dispatched by us
|Dispatch Confirmation email - with tracking code if relevant
|Order refunded /. partially refunded
|Refund / Partial Refund email
|Order Cancellation email
|Shipment returned to SoC
|Shipment Returned (due to non-collection / address error / etc.) email
If you did not create an account during your order process, and have received only an Order Confirmation email - then we haven't shipped your order yet (or haven't received dispatch confirmation from Royal Mail or FedEx yet).
You will ALWAYS be sent a Dispatch Confirmation email when your order ships.
Please check your junk/spam folders to check that you haven't been sent this already and it's been sent to Junk/Spam by your mail system.
Our dispatch confirmation emails include a standard postal service tracking code where relevant. These tracking codes can be checked on the Royal Mail website, and on your local postal service provider's website (once the shipment reaches the destination country).
We find that the website 17track.net works very well and allows for a holistic tracking view from all service providers regardless of country.
Courier shipments are all sent via FedEx - and you will receive separate emails from FedEx about your delivery, that includes access to FedEx tracking information.