Refund Policy

Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Shades of Coffee Ltd.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. Parts that have been fitted are illegible for return unless it is deemed that a manufacturing fault or other fault with the part exists.

3. You must notify us of your intention to return the product(s) within 14 calendar days of receipt of the goods.  After this time, all items are non-refundable.  Shipping costs to return the goods are the responsibility of the customer and will not be reimbursed.

4. Some types of goods are exempt from being returned for a refund where they are perishable or are damaged by mishandling during installation (eg Pt100 sensors).

5. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service

6. Under the UK Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 calendar days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and (for UK customers only, and provided you are returning the entire order) original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service or software) please contact us for further information about how this can be done.

9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

10. If you haven't received a refund yet where we have told you we have issued one, please check your PayPal, bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

13. Refunds and Chargebacks when selecting non-tracked shipping : By selecting a non-tracked shipping service you agree to accept all responsibility for loss or damage of the item during non-tracked shipping. Furthermore you agree not to process either PayPal “item not received” claims or bank / credit / debit card charge-backs of a similar “item not received” nature. Should you file such claims with your bank or PayPal then you agree that this clause shall deem your claim unsuccessful and that your bank and/or PayPal should accept this and that it should take precedence over any other bank, card payment service provider or PayPal terms to the contrary. Should you not agree to this clause, you should either select a tracked mail / courier shipping service or NOT order from us.